8th February 2017

Code Of Conduct

County Homes Locksmiths - Code of Conduct

County Homes Locksmiths pledge to Customers. I agree to:

  • To be honest in all dealings with customers.
  • Be realistic regarding work dates, length of time to carry out contract.
  • If unable to carry out work estimated, to let customer know immediately, to allow customer to obtain another trader.
  • Keep to all appointments booked and appointment times. If I am unable to make original time or date, I will call customer to let them know and possibly re-schedule.
  • Return all phone messages left promptly.
  • Be courteous and respectful to all customers, their property and their belongings.
  • Reply and deal with any customer complaints received promptly without confrontation or abuse.
  • Inform customer of any call-out fee to be charged before attending the works.
  • Keep customer notified of all aspects of work being undertaken.
  • If any variations to original contract agreed, these should be added to original contract and signed as an addition by both parties
  • If any further costs due to variation in original contract, advise customer before commencing with these works.
  • NEVER be verbally or physically abusive, or threaten any customer.